Terms and Conditions
Terms and Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Withdrawal period:
The period within which the consumer may exercise the right of withdrawal.
Consumer:
A natural person who is not acting in the course of a trade, business or profession, and who enters into a distance contract with the trader.
Ongoing contract:
A distance contract relating to a series of products or services, where the obligations extend over a defined period.
Right of withdrawal:
The consumer’s right to withdraw from the distance contract within the withdrawal period.
Trader:
The natural or legal person who offers products or services to consumers at a distance.
Distance contract:
A contract concluded between the trader and the consumer exclusively by means of distance communication.
CESOP:
The “Central Electronic System of Payment Information” introduced by the EU to monitor payment service providers.
Article 2 – Identity of the Trader
Business name: Daniel & Ella Dublin
Customer service email: support@danielella-dublin.com
Business address: Paladijnenweg 46, Amersfoort, The Netherlands
(Administrative business address only – no return shipments.)
Article 3 – Scope
These Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
Before the contract is concluded, these conditions will be made available to the consumer electronically or in another suitable form.
Article 4 – Offer
Offers are non-binding. The trader reserves the right to modify offers at any time.
Every offer includes a clear indication of the total costs, including shipping costs, customs duties and any additional charges that may be imposed by postal or courier services.
Article 5 – Formation of the Contract
The contract is formed once the consumer accepts the offer and meets the specified conditions.
The trader will confirm receipt of the order immediately by email.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.
Return shipping costs must be covered by the consumer when exercising the right of withdrawal.
All returns must be sent to the return address provided by the trader in China.
The consumer is responsible for all return shipping costs, including any customs duties or related fees.
Article 7 – Costs in Case of Withdrawal
The trader will refund all payments made by the consumer within 14 days after the right of withdrawal has been exercised, provided the goods are returned in their original condition and original packaging.
Article 8 – Customs, Import Duties and VAT
8.1
All goods sold and shipped via this website are dispatched under the delivery condition Delivered Duty Unpaid (DDU), according to Incoterms 2000.
This means the customer is solely and fully responsible for any costs or obligations arising from importing the goods into the destination country.
8.2
These obligations include, but are not limited to:
(a) payment of import duties, VAT, GST or any other taxes or levies at the point of import;
(b) customs clearance fees, including possible brokerage, inspection or administrative fees imposed by customs authorities, postal services or courier companies;
(c) compliance with local laws, product regulations, restrictions and certifications required in the destination country.
8.3
The trader does not act as the importer of the goods.
Legal ownership and responsibility transfer to the customer upon dispatch.
The trader is not liable for delays, seizures, rejections or fines due to the customer’s failure to comply with import regulations.
8.4
The trader will provide the necessary commercial documents for international shipping (such as a pro forma or commercial invoice, product description and declared value).
However, the trader does not guarantee that these documents or the goods meet specific legal or technical requirements in the destination country.
8.5
The customer agrees to indemnify the trader against any financial consequences, claims, penalties or fees imposed by customs authorities or third parties due to the customer’s failure to comply with applicable import regulations.
8.6
Customers are strongly advised to check local customs regulations before placing an order, to avoid unexpected costs, delays or rejection at the border.
Article 9 – CESOP Compliance
From 2024 onwards, payment service providers must register transaction data in the CESOP system in accordance with EU regulations.
The trader complies with these regulations, which may affect the monitoring and reporting of payments.
Article 10 – Conformity and Warranty
The trader guarantees that the delivered products comply with the contract and with applicable legal requirements.
Defects must be reported in writing by the consumer within 14 days.
Products must be returned in their original packaging and condition.
Article 11 – Delivery
Orders are delivered within 30 days, unless otherwise agreed.
In case of delays, the consumer will be informed within 14 days of placing the order.
Delivery is subject to conditions that designate the customer as the recipient and the party responsible for all import processes.
The trader ensures proper dispatch of the products in accordance with international shipping standards but does not accept liability for delays or customs clearance issues.
A failure by the customer to fulfil import duties does not entitle them to cancellation or refund.
Article 12 – Complaints Procedure
Complaints must be submitted in writing within 7 days after the issue is identified.
The trader will respond within 14 days. If more time is needed, the customer will be informed of the expected processing time.
Article 13 – Disputes
These Terms and Conditions are governed by Dutch law.
Disputes should first be resolved amicably.
If this is not possible, disputes will be submitted to the competent court in the Netherlands.